Privacy Policy

Data Controller

TEP tours GmbH
Grabenackerstrasse, 46
CAP 6312 –Steinhausen
Switzerland (CH)
Holder's email:

Types of data collected

Personal Data collected by this Website, either independently or through third parties, there are: Cookies; Data by Usage; various types of data.

All details on each type of data collected is provided in the dedicated sections of this privacy policy or through specific information which are displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Data by Usage, automatically collected while using this Website.
Unless differently specified, all the requested data by this website are mandatory.
If the User refuses to communicate them, it may be impossible for the Website to provide the Service.
In those cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory, can contact the Service Owner (alias “Owner”) through the contact reference provided on the page  "contacts" or by writing to info@teptours.com indicating in the subject "privacy information" and sending us the questions on which providing assistance.
Any use of Cookies - or of other tracking tools - by this Website or by the owners of third party services used by this Website, unless otherwise specified, have the purpose of providing the Service requested by the User, beyond the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees to have the right to communicate or disseminate them, freeing the holder (Data Owner) from any liability towards third parties.

Method and place of processing of the collected data

Processing methods

The Owner takes appropriate security measures to prevent any unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or Telematic (digital) tools with organizational and logic methods , strictly related to the purposes indicated. In some cases, in addition to the Data Controller, other parties involved in the organization of this Website such as administrative staff, team members, couriers) or external parties (such as third party technical service providers, postal couriers, Hosting and / or Data providers, IT companies, Communication Agencies)  may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller and / or Owner.
The updated list of Managers can always be requested from the Data Controller.
The TEP TOURS GMBH manager to contact is Mr. Gaetano Santi Cutrona at the e-mail address: info@teptours.com

Legal basis of the processing

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

a) the User has given consent for one or more specific purposes;
Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User's consent or until the User objects (so-called "opt-out") to such processing. However, this is not applicable if the processing of Personal Data is governed by European regulation on the protection of Personal Data;
b) the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
c) the processing is necessary in order to fulfill a legal obligation to which the Data Controller is subject;
d) the processing is necessary for the performance of a task of public interest or for the exercise of public authority vested in the Data Controller;
e) the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties. However, it is always possible to ask for the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for and by a contract or whether it is needed to conclude a contract.

Place

The Data are processed at the headquarter of the Data Controller and in any other place where the parties involved in the processing are located. For any further information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of Data processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the WTO (Worldwide Trade Organization), as well as regarding the security measures adopted by the Data Controller to protect the Data.

The User can check whether one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the opening details.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected. Therefore:
a) Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract has been completed.
b) The Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.

When the processing is based on the User's consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purposes of processing the Collected Data

The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Displaying content from external platforms, Statistics, Interaction with external social networks and platforms, Remarketing and behavioral targeting, Content commenting, SPAM protection, Tag management, Traffic optimization and distribution, Interaction with data collection platforms and other third parties, Interaction with platforms for online surveys, Heat mapping and session recording. To obtain further information on the purposes of the processing and on the Personal Data that are concretely relevant for each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Comment on the contents

Commenting services allow Users to formulate and make public their comments regarding the content of this Website. Users, depending on the settings decided by the Owner, can also leave comments anonymously. If there is an e-mail among the Personal Data released by the User, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments. In the event that a comment service provided by third parties is installed, it is possible that, even if the Users do not use the comment service, it collects traffic data relating to the pages in which the comment service is installed.

Tag management

This type of service is functional to the centralized management of the tags or scripts used on this Website.
The use of these services involves the flow of User Data through them and, where appropriate, their retention.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy

Disqus (Disqus)

Disqus is a content commenting service provided by Big Heads Labs Inc.
Personal Data collected: Cookies; Usage data; various types of data as specified in the privacy policy of the service.
Place of processing: United States - Privacy Policy - Opt-Out

Heat mapping and session recording

Heat mapping services are used to identify which areas of a page are subject to the passage of the cursor or mouse clicks in order to detect which of them attract the most interest. These services allow you to monitor and analyze traffic data and are used to keep track of User behavior. Some of these services may log sessions and make them available for later viewing.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a heat mapping and session recording service provided by Hotjar Ltd. Hotjar complies with generic “Do Not Track” headers. This means that the browser used by the user from time to time may instruct the script not to collect any user data. This is a setting that is available in all major browsers.
More information on the opt-out from Hotjar can be found here.

Personal Data collected: Cookies; Usage data; various types of data as specified in the privacy policy of the service.
Place of processing: Malta - Privacy Policy - Opt Out

Interaction with online survey platforms

This type of service allows interaction with the platforms for online surveys, managed by third parties, directly from the pages of this Website. If one of these services is installed, it is possible that, even if the Users do not use the service, the same collects Usage Data relating to the pages in which it is installed.

Hotjar Poll & Survey widgets (Hotjar Ltd.)

Hotjar Poll & Survey widgets are services that allow interaction with the Hotjar platform provided by Hotjar Ltd. Hotjar complies with the generic “Do Not Track” headers. This means that the browser can instruct the script not to collect any User data. This is a setting that is available in all major browsers.
More information on Hotjar's opt-out is available here.
Personal Data collected: Cookies; Usage data; various types of data.
Place of processing: Malta - Privacy Policy - Opt Out

Interaction with data collection platforms and other third parties

This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Website in order to save and reuse data. In the event that one of these services is installed, it is possible that, even if the Users do not use the service, it collects Usage Data related to the pages in which it is installed.

Hotjar Recruit User Testers (Hotjar Ltd.)

The Hotjar Recruit User Testers widget is a service that allows you to interact with the Hotjar data collection platform operated by Hotjar Ltd. Hotjar complies with the generic “Do Not Track” headers. This means that the browser can instruct the script not to collect any User data. This is a setting common to all major browsers.
More information on Hotjar's opt-out is available here.
Personal Data collected: Cookies; Usage data; various types of data.
Place of processing: Malta - Privacy Policy

Interaction with social networks and external platforms

This type of service allows interaction with social networks, or other external platforms, directly from the pages of this Website. In equal measure, the interactions and information acquired from this Website are subject to the User's privacy settings relating to to each social network. In the event that an interaction service with social networks is installed, it is possible that it collects traffic data relating to the pages in which it is installed, even if the Users do not use the service.

Like button and Facebook social widgets (Facebook, Inc.)

The "Like" button and Facebook social widgets are interaction services with the social network called "Facebook", provided by Facebook, Inc.

Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Tweet button and Twitter social widgets (Twitter, Inc.)

The Tweet button and Twitter social widgets are interaction services with the Twitter social network, provided by Twitter, Inc.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Linkedin button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are interaction services with the Linkedin social network, provided by LinkedIn Corporation.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Traffic optimization and distribution

This type of service allows this Website to distribute its contents through servers located throughout the territory and to optimize its performance. The Personal Data processed depend on the characteristics and methods of implementation of these services, which by their nature filter communication between this Website and the User's browser. Given the distributed nature of this system, it is difficult to determine the places where the contents are transferred, which may contain the User's Personal Data.

Cloudflare (Cloudflare Inc.)

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The methods of integration of Cloudflare provide that this filters all traffic on this Website, i.e. the communication between this Website and the User's browser, also allowing the collection of statistical data on it.
Personal Data collected: Cookies; various types of data as specified in the privacy policy of the service.
Place of processing: United States - Privacy Policy.

SPAM protection

This type of service analyzes the traffic of this Website, potentially containing Users' Personal Data, in order to filter it from parts of traffic, messages and contents recognized as SPAM.

Google reCAPTCHA (Google LLC)

Google reCAPTCHA is a SPAM protection service provided by Google LLC. The use of the reCAPTCHA system is subject to the privacy policy (and the terms of use from Google.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Remarketing and behavioral targeting

This type of service allows this Website and its partners to communicate, optimize and serve advertisements based on the past use of this Website by the User. This activity is carried out through the tracking of Usage Data and the use of Cookies, information that is transferred to the partners to whom the remarketing and behavioral targeting activity is connected. Some services offer a remarketing option based on email address lists. In addition to the possibility to opt-out offered by the services listed below, the User can opt for the exclusion from receiving cookies relating to a third-party service, by visiting the opt-out page of the Network Advertising Initiative.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Remarketing with Google Analytics (Google LLC)

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity carried out by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
For more information on how the Google service works click here.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy -  Opt Out. Subject adhering to the Privacy Shield.

Data collection for statistical purposes

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics with anonymized IP (Google LLC)

Google Analytics is a web analytics service provided by Google LLC (“Google”).
Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network. This Google Analytics integration makes your IP address anonymous. Anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area.
Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy  - Opt Out. Subject adhering to the Privacy Shield .

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is a statistics service provided by Facebook, Inc. that connects data from the Facebook ad network with actions performed on this Website. The Facebook pixel monitors the conversions that can be attributed to Facebook, Instagram and Audience Network ads.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.)

Hotjar is an analytics service provided by Hotjar Ltd which respects the generic “Do Not Track” headers.
This means that the browser can instruct the script not to collect any User data. This is a setting common to all major browsers.
More information on Hotjar's opt-out is available here.
Personal Data collected: Cookies; Usage data.
Place of processing: Malta - Privacy Policy  - Opt Out

Viewing content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

YouTube Video Widget (Google Inc.)

YouTube is a video content viewing service managed by Google Inc. that allows this Website to integrate such content within its pages.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy

Vimeo Video (Vimeo, LLC)

Vimeo is a video content viewing service managed by Vimeo, LLC that allows this Website to integrate such content within its pages.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy.

Google Maps Widget (Google LLC)

Google Maps is a map viewing service managed by Google LLC that allows this Website to integrate such content within its pages.
Personal Data collected: Cookies; Usage data.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Google Fonts (Google LLC)

Google Fonts is a font style visualization service managed by Google LLC that allows this Website to integrate such content within its pages.
Personal Data collected: Usage data; various types of data as specified in the privacy policy of the service.
Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Further information on Personal Data

Push notifications

This Website can send push notifications to the User.

User rights Users can exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:

  1. withdraw consent at any time. The User can revoke the consent to the processing of their Personal Data previously expressed.
  2. oppose the processing of their data. The user can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  3. access their data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed. verify and request rectification. The User can verify the correctness of their Data and request its updating or correction.
  4. obtain the limitation of the processing. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their conservation.
  5. obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  6. receive your data or have it transferred to another owner. The User has the right to receive his / her data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its unhindered transfer to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
  7. g propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

Cookie Policy

This website uses cookies. To learn more and to read the detailed information, the User can consult the Cookie Policy

Further information on the treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests

This Website does not support "Do Not Track" requests. To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Therefore, please consult this page regularly, referring to the date of the last modification indicated at the bottom. If the changes affect treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is the information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User who connects with this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Interested

The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.

Service

The Service provided by this Website as defined in the relative terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.

Cookies

Small portion of data stored in the User's device.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679. Unless otherwise specified, this privacy policy applies exclusively to this Website.

TEP tours - tour operator for pet lovers

ADDRESS

TEP tours GmbH

Grabenackerstrasse 46
6312 Steinhausen
Switzerland (CH)

CONTACT US

  • +41 79 176 38 28
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